the same core principles
Our support model is based on ITIL principles and delivered via our bespoke IT Hub. Security is at the heart of everything we do, and by applying the core principles of Confidentiality, Integrity and Availability we ensure that your data and systems are protected and work whenever you need them.
A team you can trust
We deliver IT support to organisation's ranging from 30 to >3000 IT users.
No matter which route you take for IT support we identify and react to trends, increase operational efficiencies, and diagnose problems quickly. We have a highly trained and motivated team, who's focus is great customer service to ensure we keep your business running with minimal fuss.
We operate stringent service levels and have invested heavily in our management systems to make sure you get consistent delivery from us.
5 Reasons to switch
We focus on building long-lasting relationships.
Our IT approach is pro-active not re-active.
We deliver on the details. From diagnosing a user issue to acting on a security alert details matter.
We look good when we make you look good. Results are driven by your requirements.
We become an extension of your team, not just your IT supplier.
IT Service Desk
For businesses with an in-house technical team we provide a Service Desk to provide the day to day user interactions, freeing your team to focus on projects and more technical challenges.
As the primary point of engagement between your users and IT, we manage incidents and service requests plus handle user communications for things like outages and planned changes to services.
Our Service Desk is designed to provide your users with a single place to go for all their IT needs. Unlike a call-centre or helpdesk, all GB3 service desk staff are IT professionals with Microsoft, ITIL and CompTIA qualifications.
Managed IT Service
When you are looking for a fully outsourced IT department GB3’s IT Managed Service is the service for you. This all encompassing service covers IT Support, Pro-active management, Reporting plus Security Management.
User requests are logged via email, phone or on our portal. We act as a single touch point for all IT matters, working with your 3rd party suppliers where required.
Every detail is logged in GB3’s market leading service desk software giving you full visibility of your user IT interactions.
Cyber security monitoring and pro-active management of your systems is core to our service.
We are alerted to issues and either remove the threat or provide proactive maintenance so your systems are enhanced before the issue has a user impact.
(1st, 2nd, 3rd Line)
As a bespoke service tailored to your needs we can provide a team of IT engineers at 1st, 2nd or 3rd line skill level.
The GB3 team can work alongside your in-house IT to either provide an enhanced level of support and knowledge, or to remove the day to day tasks from your IT projects team.
Interim IT Staff
(1st Line to IT Director)
Whether you need holiday cover for your 1st line team, a 2nd line engineer to help with a specific project or an Interim IT Director GB3 can assist.
We are able to offer interim IT cover at all skill levels to suit your specific needs. Our senior IT team are specialists in cutting through complexity and delivering IT projects on time and budget.
As our Support Desk staff are used to supporting a varied range of companies in many sectors they are able to quickly adapt to your business and processes and hit the ground running.