IT Support Engineer - 1st Line Support

We’re looking to expand our team of IT Support Engineers at GB3.


Headline activities

  • To provide technical IT support to customers of GB3; providing excellent customer service, technical support and effective communications about technology.



Your main responsibilities

The IT Support Engineer role is to respond to email and phone support requests to maintain the operation of the customers’ computer systems to an agreed level.


This individual will provide primarily remote and some onsite support, ensuring the business is supported to achieve its targets.


The IT Support Engineer will be responsible for both reactive and proactive maintenance activities.There will also be a requirement to contribute to IT projects.


More about the role

  • To work in line with Service Level Agreements, ensuring that targets are met.

  • Follow agreed processes and procedures for the support teams.

  • In the event of recurring incidents with significant repercussions, try to identify and suggest permanent solutions.

  • Resolve any issues with personal work delivery as identified.

  • Keep current with the latest service industry and educational developments.

  • Understand and clearly communicate the service requirements of GB3’s customers to peers and direct reports.

  • Assist in the implementation of all IT policies and procedures, especially those for service provision.

  • Follow policy and procedures relating to asset management for IT hardware, software, and equipment.

  • Any other tasks as required for the provision of IT support to the customers of GB3, and/or the operational requirements of GB3


Job role start date: Immediate


Read the full Job Description here


GB3 IT Support Engineer- 1st line
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