Software for London's Resilience Forum

Company: London Fire Brigade
Industry: Emergency planning and response
Engagement: Development of information sharing platform for London Prepared
Working Together: Since January 2016
Customer Activity: Multi-agency incident coordination and producing a weekly situational report for London.

London Fire Brigade approached GB3 through Resilience Direct to build an information sharing system to allow the London Resilience Forum to better coordinate and share information more easily. With over 25 different agencies across London that make up the London Resilience Forum, known as London Prepared, it is vital that they can provide situational updates easily and to be able to react and plan quickly when an incident arises.

We have worked with GB3 in designing and developing a new bespoke software package to aid situational awareness across multiple organisations. GB3 have been excellent to work with, they are professional, detailed and imaginative in their design, they have rapidly understood and comprehended the initial design specification and the intricacies and nuances of what we were trying to achieve. This has supported the development immensely and they have been able to proactively suggest improvements or provide simplistic amalgamation and presentation of complex data. They have been extremely responsive and adaptable to design changes and have worked with us to find great solutions. GB3 give excellent customer care with a dedicated, in all senses, point of contact to work with. Their style of delivery has exceeded expectations.
— John Hetherington - Head of Emergency Planning - London Fire Brigade

GB3 took the original specification and ran several design workshops with London Fire Brigade to understand what the key goals for the London Resilience team were. We put together a design that would achieve their desire for simplicity and ease of training. It was vital that the users would find the system intuitive and want to use it regularly, instead of falling back to emails or phone calls. We identified the following key goals for the LRF:

* Intuitive and easy to use system
* Encourage users to share and collaborate
* Quickly get an overall picture of all information

GB3 Impact
1. Broke down the extensive functional specification in to feature milestones, then broken those milestones down in to smaller pieces of work, known as “sprints”. At the end of each sprint we ran online demonstration sessions to get customer feedback on the design and usability.
2. Each of the milestones was delivered with its own development lifecycle; design-implement-test-deliver. The customer could see the product growing as we developed, rather than waiting for one large release at the end of the project.
3. Worked in a flexible and agile way so that as the development progressed we could incorporate new ideas and features in to the system and highlighted additional functionality that would be useful to the users.

Time Spent
GB3 started development in January 2016 and worked full time to deliver the final feature in May 2016.