IT Service Desk

A single location

for all your IT needs

Our insights drive better business outcomes. Below outlines the benefits of a GB3 IT Service Desk.

Cost Savings & Scalability

By removing the day to day noise of user IT requirements, your highly qualified (and expensive) technical team can focus on activities that add more value to your business.  Our outsourced service desk can also easily flex for business acquisitions and divestments.

A finger on the Pulse of User Satisfaction

A GB3 service desk will be the face of IT to your users, we will be there for your good days and bad. Our regular touch points with users can give valuable insight into the quality of the interaction between your users, business processes and the IT services that enable them.  Together with the enhancement of customer satisfaction surveys, we will monitor sentiment towards services and provide feedback on any gaps in IT provision or improvements that could be made.

Early warning sign of potential problems

Our service desk acts as an early warning system to minimise user impacting issues.  We can provide proactive problem management or escalate to your in-house IT team where preventative maintenance or service changes are required.

Make data driven decisions

A GB3 Service Desk collects data from issues, alerts and key services.  Using our best in class Service Desk Platform we provide the evidence to enhance your decisions about your key assets - your team and the tools they use each day.

IT Service Desk Tiers

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