AT GB3 WE ARE ALL COMMITTED TO WORKING WITH FIVE CORE ACTIONS; OUR VALUES IN AN ACTIVE STATE.
OUR CORE ACTIONS DEFINE OUR TEAM CULUTRE; THEY IMPACT THINGS THAT YOU SEE AND THINGS THAT YOU DON'T SEE.
WE ARE CONTINUALLY WORKING ON IMPROVING GB3'S DELIVERY BY TRAINING THE TEAM IN THE VALUES WE HOLD.
Our core actions are as follows:
Great support relies on strong communication; we strive to respond swiftly, keep our customers updated regularly and talk in language they understand (not techie speak). At GB3 we understand that most people need IT support on a bad day, perhaps their worst day, so we keep our interactions positive and talk you through how we will get things fixed.
We are here to get things done when it comes to our customers technology; from the moment you ask GB3 to take care of something our goal is to deliver. Our aim is to take responsibility for the reactive and proactive support of your systems and the people that use them.
DELIVER ON DETAILS
At GB3 we believe that everything about us says something about us; we put our efforts into doing what we say we will, on time, and ensuring that the jobs we do reflect who we are. Nothing sums this up better than two words you find printed in our office; detail matters.
Outstanding service relies on our support team seeing things before they become an issue for our customers; we place a heavy emphasis on pre-planned maintenance and management of customers technology. At GB3 we want to get IT issues off your boardroom agenda and technology success in to your brochure.
We have a culture that wants to build partnerships and see GB3 become an extension of our customers team. Our goal is to know our customers well, build trust and deliver a service that ensures our customers are happy to work with us and recommend GB3 to others
• We hold training on the above.
• We have reminders on every desk in the office.
• Our GB3 pads have the core actions on every page.
• We ask our team regularly what the core actions are.